1. General

1.1 These Terms and Conditions apply to all bookings made with SGC Carparks ("SGC Carparks", "we","our" or "us").

1.2 By making a booking, you confirm that you have read, understood and agreed to these Terms andConditions.

1.3 These Terms and Conditions are governed by the laws of England and Wales and any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

1.4 SGC Carparks reserves the right to amend these Terms and Conditions at any time. The version applicable to your booking shall be the version in force at the time the booking was made.

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2. Bookings

2.1 All bookings are subject to availability.

2.2 A booking is only confirmed when full payment has been received and a booking confirmation has been issued.

2.3 Customers are responsible for ensuring all booking details are accurate, including:

• Vehicle registration number
• Arrival date and time
• Return date and time
• Flight details
• Contact information

2.4 SGC Carparks accepts no responsibility for losses, delays or additional charges resulting from incorrect information supplied by the customer.

2.5 Customers must retain their booking confirmation and make it available upon request.

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3. Payment

3.1 Full payment is required at the time of booking.

3.2 All prices are quoted in Pounds Sterling (£) and include VAT where applicable.

3.3 SGC Carparks reserves the right to correct pricing errors and amend prices before a booking is confirmed.

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4. Cancellations and Refunds

4.1 Bookings cancelled more than 72 hours before the scheduled arrival date and time are eligible for are fund.

4.2 Bookings cancelled within 72 hours of the scheduled arrival date and time are non-refundable.

4.3 Any refund will be made to the original payment method used when making the booking.

4.4 No refunds will be given for unused parking days where customers return earlier than originally booked.

4.5 No refunds will be issued where the customer fails to comply with these Terms and Conditions.

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5. No Show Policy

5.1 Failure to arrive for a booked parking reservation without cancelling at least 72 hours before the scheduled arrival date and time shall be treated as a No Show.

5.2 No Show bookings are non-refundable.

5.3 The full booking value will be retained by SGC Carparks for No Show bookings.

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6. Arrival at the Car Park

6.1 Customers should arrive with sufficient time to park their vehicle and board the shuttle transferservice.

6.2 Customers must follow all instructions issued by SGC Carparks staff.

6.3 SGC Carparks accepts no responsibility for missed flights resulting from:

• Late arrival at the car park
• Traffic congestion
• Road closures
• Security delays
• Airport congestion
• Failure to follow instructions
• Circumstances beyond our reasonable control

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7. Shuttle Transfer Service

7.1 Complimentary shuttle transfers are provided between SGC Carparks and the designated airport terminal.

7.2 Transfer times are estimates only and are not guaranteed.

7.3 Transfer times may be affected by:

• Traffic conditions
• Road works
• Airport restrictions
• Adverse weather
• Operational requirements

7.4 SGC Carparks accepts no liability for losses arising from shuttle delays beyond our reasonable control.

7.5 Customers are responsible for allowing adequate time for transfers when planning their journey.

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8. Vehicle Requirements

8.1 Customers must ensure their vehicle is:

• Roadworthy
• Properly insured
• Taxed where legally required
• Safe to be driven on public roads

8.2 SGC Carparks reserves the right to refuse vehicles which are unsafe, excessively oversized orotherwise unsuitable for the facility.

8.3 Any additional space requirements may incur additional charges.

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9. Vehicle Security and Personal Property

9.1 Vehicles are parked at the owner's risk.

9.2 Customers must remove all valuables and personal belongings from their vehicle before leaving it at the car park.

9.3 SGC Carparks accepts no responsibility for loss of or damage to personal belongings left inside vehicles.

9.4 Customers are responsible for ensuring their vehicle is locked and secured before leaving it.

9.5 Customers should not leave cash, electronics, passports, travel documents or other valuable items in their vehicle.

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10. Vehicle Damage Claims

10.1 Customers must inspect their vehicle upon collection.

10.2 Any alleged damage must be reported immediately and before the vehicle leaves the SGC Carparks premises.

10.3 Claims reported after the vehicle has left the premises may not be accepted or investigated.

10.4 Customers may be required to provide supporting evidence in relation to any claim

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11. Late Return Charges

11.1 Parking fees cover only the dates and times stated on the booking confirmation.

11.2 Customers returning after their booked return date and time will be charged additional parking fees.

11.3 Additional parking charges will be calculated using the prevailing daily gate rate applicable at the time.

11.4 Customers are responsible for paying any additional charges incurred due to a late return.

11.5 Any outstanding charges must be settled upon collection of the vehicle.

11.6 SGC Carparks reserves the right to recover any unpaid charges together with any reasonableadministration and recovery costs incurred.

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12. Uncollected or Abandoned Vehicles

12.1 Vehicles left beyond the booked parking period without communication from the owner may incuradditional parking and storage charges.

12.2 SGC Carparks will make reasonable attempts to contact the registered owner using the details supplied during booking.

12.3 SGC Carparks reserves the right to recover all reasonable costs associated with the storage, administration, tracing and recovery of vehicles remaining uncollected

12.4 Vehicles remaining uncollected for an extended period may be treated as abandoned and dealt with in accordance with applicable legislation.

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13. Limitation of Liability

13.1 Nothing in these Terms and Conditions excludes or limits liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Any liability which cannot legally be excluded or limited.

13.2 Subject to Clause 13.1, SGC Carparks shall not be liable for:

• Missed flights;
• Airline delays or cancellations;
• Loss of earnings;
• Loss of business;
• Loss of holiday enjoyment;
• Accommodation costs;
• Travel expenses;
• Indirect or consequential losses.

13.3 SGC Carparks' maximum liability arising from any booking shall not exceed the amount paid by the customer for the parking service concerned.

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14. Events Beyond Our Control

14.1 SGC Carparks shall not be liable for any failure to perform its obligations where such failure results from circumstances beyond its reasonable control.

14.2 Such circumstances include, but are not limited to:

• Severe weather
• Flooding
• Fire
• Terrorism
• Industrial action
• Road closures
• Airport restrictions
• Government action
• Public health emergencies
• Utility failures
• Natural disasters

14.3 In such circumstances SGC Carparks shall not be liable for any resulting delays, disruption or losses.

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15. Complaints

15.1 Any complaint must be submitted in writing within 14 days of vehicle collection.

15.2 Complaints should include all relevant information and supporting documentation.

15.3 SGC Carparks will investigate complaints and respond within a reasonable timeframe.

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16. Data Protection

16.1 SGC Carparks processes personal data in accordance with applicable UK data protection legislation.

16.2 Personal information will only be used for:

• Booking administration
• Customer communication
• Operational requirements
• Legal and regulatory obligations

16.3 Further information is available in our Privacy Policy.

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17. Contact Details

SGC Carparks

For booking enquiries, amendments, cancellations or complaints, please contact SGC Carparks using the contact details provided on our website.