1. Introduction

SGC Carparks is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or parking services.

By using our website or making a booking with SGC Carparks, you agree to the practices described in this Privacy Policy.

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2. Who We Are

SGC Carparks

Email: info@sgccarparks.com

Registered Address: SGC House, Watling Street, Dunstable, Beds, LU6 3QP

For the purposes of UK data protection legislation, SGC Carparks is the Data Controller of your personal information.

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3. Information We Collect

We may collect the following information:

Personal Information

• Full name
• Email address
• Telephone number
• Home address (where provided)

Booking Information

• Vehicle registration number
• Vehicle make and model
• Arrival and departure dates
• Flight details
• Booking references

Website Information

• IP address
• Browser type
• Device information
• Website usage information
• Cookies and tracking information

Payment Information

Payments are processed through secure third-party payment providers.

SGC Carparks does not store full payment card details.

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4. How We Use Your Information

We use your information to:

• Process and manage bookings
• Provide parking and transfer services
• Contact you regarding your booking
• Respond to enquiries
• Improve our services
• Prevent fraud and misuse
• Meet legal and regulatory obligations

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5. Lawful Basis for Processing

We process personal information under the following lawful bases:

Contract

To fulfil your parking booking and provide our services.

Legal Obligation

To comply with legal and regulatory requirements.

Legitimate Interests

To operate and improve our business, website and services.

Consent

Where required for marketing communications.

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6. Marketing Communications

If you choose to receive marketing communications, we may send information about:

• Special offers
• Discounts
• New services
• Promotions

You can unsubscribe at any time using the unsubscribe link in emails or by contacting us directly.

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7. Sharing Information

We do not sell customer information.

We may share information with:

• Payment processors
• Website providers
• IT service providers
• Regulatory authorities where required by law
• Professional advisers

All third parties are required to protect your information.

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8. CCTV and Site Security

SGC Carparks operates CCTV systems throughout its premises for:

• Customer safety
• Vehicle security
• Crime prevention
• Insurance purposes

Images may be retained where necessary for security or legal purposes.

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9. Data Retention

We retain personal information only for as long as necessary.

Booking records may be retained for:

• Legal obligations
• Accounting requirements
• Customer service purposes
• Insurance and security investigations

When information is no longer required it will be securely deleted.

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10. Data Security

We take appropriate technical and organisational measures to protect personal information against:

• Unauthorised access
• Disclosure
• Loss
• Misuse
• Alteration

However, no online transmission can be guaranteed to be completely secure.

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11. Your Rights

Under UK GDPR you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of information
• Restrict processing
• Object to processing
• Request transfer of your information
• Withdraw consent where applicable

Requests can be made using the contact details listed in this policy.

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12. Cookies

Our website uses cookies to:

• Improve website functionality
• Understand website usage
• Enhance customer experience

You may manage cookie preferences through your browser settings.

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13. Third-Party Websites

Our website may contain links to third-party websites.

SGC Carparks is not responsible for the privacy practices of external websites.

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14. Complaints

If you have concerns about how your information is handled, please contact us first.

You also have the right to complain to:

Information Commissioner's Office (ICO)

www.ico.org.uk

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15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on our website and take effect immediately upon publication.

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Contact Us

SGC Carparks

Email: info@sgccarparks.com

Address: SGC House, Watling Street, Dunstable, Beds, LU6 3QP